Frequently asked questions
Can you send me my license code and invoice again?
Sure. Just enter the email you used for your purchase below.
TripMode 2 is crashing or shows an error, what should I do?
In rare cases, the migration to a newer version of TripMode may result in a crash of TripMode at startup.
In this situation we recommend proceeding with a clean uninstall/reinstall of TripMode.
The easiest way to do this is by running our uninstallation tool. Here’s how you can do that:
- Download the TripMode uninstallation tool and unzip it to your Desktop
- Open Applications>Utilities>Terminal
- Type cd Desktop; chmod +x Uninstall.command; ./Uninstall.command
- Follow the instructions on the screen
- Then simply download the latest version of TripMode 2 from our website and install it.
- Make sure to reboot at the end.
Which macOS / Windows version do I need to run TripMode?
- TripMode for Mac is compatible with OS X 10.10, 10.11 and macOS 10.12.
- TripMode for Windows is compatible with Windows 7, 8.x, or 10.
How can I uninstall TripMode?
Quit TripMode, go to your Applications folder and put TripMode in the trash. That’s it.
I can't access the Internet with any apps when TripMode is ON. What's going on?
- We found out that web filtering software, typically seen with anti-viruses suites (e.g. “Mail Shield” / “Web Shield” by Avast or Sophos) may intercept all network traffic . This is usually done to scan traffic for threats or malware. The workaround in this case is to go to Settings, Advanced and enable the “Block loopback traffic” and “Show loopback traffic in the applications list” options . This will allow the Internet traffic to pass through even with web filtering applications.
Are there some apps that aren't correctly filtered by TripMode?
- Mac: We know that TripMode currently can’t filter Internet traffic coming from Virtual Machines in Bridged Mode. This is due to technical reasons. We recommend to use another network mode (e.g. “Shared Network” in the VM settings). If you notice that any other app or service is not correctly filtered by TripMode, please send us a note with the form below and we’ll investigate.
- Windows: please avoid using the 32 bit version of TripMode on 64 bit versions of Windows to avoid any filtering issues.
I have another question or request!
To ensure a high quality service for our customers, we can only provide email support to paying users. You need a valid order number or an active SetApp account to contact us. To find your order number, please look for your TripMode order confirmation email coming from “Paddle.com” in your inbox. If you are a SetApp user, confirm your SetApp user id in the order number field. You can contact us via this form.
For any press or partnership questions, please see our Press page.