Frequently asked questions
I can't find or didn't receive my license number
Can’t find your license and download email? No worries! The delivery may sometimes take a little longer (up to an hour), but here’s what you can do to look for the license:
- Double check the spam and junk folders in your inbox, and look for an email coming from paddle.com, our payment and licensing provider.
- If you use email security software, check the settings. Sometimes the license emails get stopped by those.
- You can find your license receipt through your purchase history on my.paddle.com, our payment and licensing provider. To access your purchase history, just log in or register with the email used for your purchase. You will get access to your purchased license.
- Still can’t find it? It may be something else, such as a typo in the email used for your purchase. In that case, fill in the contact form below and in order number put “Awaiting it”.
TripMode 2 is crashing or shows an error, what should I do?
In rare cases, the migration to a newer version of TripMode may result in a crash of TripMode at startup.
In this situation we recommend proceeding with a clean uninstall/reinstall of TripMode.
The easiest way to do this is by running our uninstallation tool. Here’s how you can do that:
- Download the TripMode uninstallation tool and unzip it to your Desktop
- Open Applications>Utilities>Terminal
- Type cd Desktop; chmod +x Uninstall.command; ./Uninstall.command
- Follow the instructions on the screen
- Then simply download the latest version of TripMode 2 from our website and install it.
- Make sure to reboot at the end.
What macOS / Windows version do I need to run TripMode?
- TripMode for Mac is compatible with OS X 10.10, 10.11 and macOS 10.12.
- TripMode for Windows is compatible with Windows 7, 8.x, or 10.
How can I uninstall TripMode?
Quit TripMode, go to your Applications folder and put TripMode in the trash. That’s it.
I can't access the Internet with any apps when TripMode is ON. What's going on?
- We found out that web filtering software, typically seen with anti-viruses suites (e.g. “Mail Shield” / “Web Shield” by Avast or Sophos) may intercept all network traffic . This is usually done to scan traffic for threats or malware. The workaround in this case is to go to Settings, Advanced and enable the “Block loopback traffic” and “Show loopback traffic in the applications list” options . This will allow the Internet traffic to pass through even with web filtering applications.
Are there some apps that aren't correctly filtered by TripMode?
- Mac: We know that TripMode currently can’t filter Internet traffic coming from Virtual Machines in Bridged Mode. This is due to technical reasons. We recommend to use another network mode (e.g. “Shared Network” in the VM settings). If you notice that any other app or service is not correctly filtered by TripMode, please send us a note with the form below and we’ll investigate.
- Windows: please avoid using the 32 bit version of TripMode on 64 bit versions of Windows to avoid any filtering issues.
I have another question or request!
To ensure a high quality service for our customers, we can only provide email support to paying users. You need a valid order number to contact us. To find your order number, please look for your TripMode order confirmation email coming from “Paddle.com” in your inbox. Once you have it, you can contact us via this form.
For any press or partnership questions, please see our Press page.